Privacy policy

SourSell — Privacy Policy

Last updated: August 24, 2026

Thank you for shopping with SourSell ("we," "us," "our"). This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our store or place an order. By using our website and services, you agree to this policy.

1. Information We Collect

Information You Give Us

When you place an order, create an account, or contact us, we collect:

Your name, email address, phone number, and shipping/billing address
Payment information (processed securely through our payment providers; we do not store full card numbers)
Order history and communication with our support team
Any information you include in reviews, messages, or customer service requests

Information Collected Automatically

When you browse our store, we automatically collect:

IP address, browser type, and device information
Pages viewed, time spent on our site, and referring website
Cart activity and browsing behavior on our store
Approximate location based on IP address

Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how customers use our store. You can control cookies through your browser settings, but blocking them may prevent some features, like checkout, from working properly.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including shipping and delivery
Communicate with you about your order, questions, or promotions
Provide customer support and resolve issues
Improve our website, products, and shopping experience
Prevent fraud and protect the security of our store
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our store:

Shopify: our e-commerce platform, which hosts our store and processes orders.
Payment processors: to securely process your payment. They handle your card details directly; we do not store them.
Shipping and fulfillment partners: including our dropshipping supplier, who ships orders on our behalf and receives your name, address, and order details to deliver your package. Depending on the product, this partner may process shipping information outside your home country.
Shipping carriers: to deliver your order and provide tracking updates.
Legal authorities: when required by law or to protect our rights, our customers, or others.

Any partner who receives your information is required to handle it responsibly and only use it to provide the service we've asked for.

4. Data Security

We use industry-standard measures, including encryption during checkout, to protect your information. Our payment processing follows PCI DSS standards for handling card data.

No system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you as required by law.

You're responsible for keeping your account password confidential and for signing out of shared devices after use.

5. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, such as completing orders, providing support, and meeting legal or tax obligations. After that, we delete or anonymize it.

6. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.

7. Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If we learn that we've collected information from a child without parental consent, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new "Last updated" date. We encourage you to review this policy periodically.