How long does shipping take?
Orders typically arrive within 7 to 12 days after they ship. You'll get a tracking number by email as soon as your order is on its way.
Where do you ship from?
SourSell LLC is based in Sheridan, Wyoming, but our products ship from our fulfillment partner's warehouse to get to you as efficiently as possible.
How do I track my order?
Once your order ships, we'll email you a tracking number. You can use it to follow your package the whole way to your door.
What if my order arrives damaged or wrong?
Contact us within 3 days of delivery with a photo or video of the issue, and we'll send a replacement or issue a refund. See our full Returns & Refunds Policy for details.
Do you accept returns?
We don't accept physical returns. If something's wrong with your order, we resolve it through a replacement or refund instead, based on our Returns & Refunds Policy.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Is my payment information safe?
Yes. We use secure, encrypted checkout, and we never see or store your full card details.
Can I change or cancel my order after I place it?
Contact us as soon as possible after ordering. If your order hasn't shipped yet, we'll do our best to update or cancel it.
Do your products come with a warranty?
Manufacturing defects are covered under our Returns & Refunds Policy within the claim window. Reach out if you run into an issue and we'll help sort it out.
How do I contact SourSell?
Email us at soursell06@gmail.com. We read every message and aim to respond within a reasonable time.